GROUP BOOKING OFFER

Up to 15% discount for group of 8 or more

FAQ

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

CHILD POLICY

Child fares are available on most tours for passengers aged between 5 and 12 years inclusive. Infants (0-4 yrs) are free when travelling with an adult, however touring is not generally recommended due to the large distances travelled. Depending on age, children on tour may be required to be seated in booster seats or other child safety accredited seating. At all times,  Swan Tours reserves the right to not accept children on tours due to safety concerns.

INCLUSIONS

Prices are quoted in Australian dollars (inclusive of GST). Tour prices are per person, are correct at time of publication and can be subject to change at the discretion of  Swan Tours.

 

CONDITIONS OF TRAVEL

Swan Tours reserves the right to alter the route or itinerary of any of its tours and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause beyond our control, including but not limited to severe weather conditions. Components of trips are weather dependent and Swan Tours cannot be held liable if trip components are not available on the day of travel. Swan Tours can’t guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.

LIABILITY

Whilst we make every effort to safeguard our passengers,  Swan Tours cannot be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that adventure travel involves a higher than normal risk and a signed release may be required from all participants before departure. Swan Tours also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.

MINIMUM NUMBERS/ITINERARIES

Tours require minimum passenger numbers to operate. In circumstances where minimum numbers are not reached, an alternative may be offered , a smaller vehicle used or cancellation may take place.

BEFORE YOU DEPART

TRAVEL INSURANCE

Travel insurance is not included. Swan Tours strongly recommends that passengers take out their own travel insurance policy which covers personal liability, cancellation, loss of luggage and personal effects.Travel insurance is not included.  Swan Tours strongly recommends that passengers take out their own travel insurance policy which covers personal liability, cancellation, loss of luggage and personal effects.

DEPARTURE POINTS

Pick up details will be advised at time of booking. Tours must be reconfirmed 48 hours prior to departure by calling +61404942911. Failure to do so may result in the cancellation of your booking.

AMENDMENT & CANCELLATION

If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 7 days prior to the proposed departure date.

We may cancel a trip at any time up to 7 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, Travel Insurance excess or non-refundable flights.

LUGGAGE ON TOUR – WHAT TO PACK

Due to the equipment required for tours, vehicles have limited luggage space remaining. We therefore ask passengers to limit baggage to a strict 3kg maximum soft bags are preferred. We suggest you include the following essential items: non-slip walking shoes (sneakers), sun screen and hat. We recommend that items of value, including electronic items, should not be carried on tour, and liability and risk is with the owner.

ON YOUR TRIP

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Cheap Swan Valley Tour | Cheap Pinnacle Tours

Affordable Pinnacles Tour, Swan Valley Wine Tour, Caversham Wildlife Park Tour, Lancelin Sand Dune Tour,  and Margaret river Tour and  Day Tours to many other tourism destinations across WA. Halal food upon request. Let’s explore the best of Western Australia together.

CONTACT

  • info@swantours.com.au
  • director@swantours.com.au

 

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